Barista Techniques
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Returns Policy

PLEASE NOTE
baristatechniques.com is managed by Coffee Training Centre Pty Ltd.

Our returns policy

  • All returns of goods purchased directly from this website must be received by us within 30 days of delivery.
  • All items must be returned in their original condition: that is, unused.
  • If the book is shrink wrapped it must be returned with the shrink wrapping intact. (Books may be shrink wrapped for protection and ease of handling.)
  • A copy of your proof of purchase from this website must be included with the returned goods.
  • A 'return authorisation number' must be quoted on all returns, this number will be given to you when you notify us of your intention to return a product.
  • You are responsible for all postage and handling costs.
  • The book price will be refunded to your credit card account or a company cheque will be posted to you within 14 days from receipt of returned goods.

In the event of an error by us

  • You can return the book purchased from this website within 30 days of delivery for a full refund.
  • We will pay the return shipping cost if the reason for the return has been deemed to be an error by us.
  • A copy of your proof of purchase from us must be included with the returned goods.
  • A 'return authorisation number' must be quoted on all returns, this number will be given to you when you notify us of your intention to return a product.

Damaged goods

  • We will replace any book that has been damaged in transit.
  • You must return the book and all the packaging to us.
  • We will reimburse you for any return postage costs for books damaged in transit.
  • If the original packing is not returned along with the book, then at its discretion we may offer a partial refund.
  • A copy of your proof of purchase from us must be must be included with the returned goods.
  • A 'return authorisation number' must be quoted on all returns, this number will be given to you when you notify us of your intention to return a product.

Partial refund

We will at our discretion offer a partial refund on a book if:

  • it is returned more than 30 days after delivery
  • the shrink wrapping has been opened or removed
  • the book has shown signs of use
  • it is not returned with all its original packaging including the post bag
  • there is no proof of purchase from us.

Other

  • It is your responsibility to notify us by email, phone or mail of your intention to return a book or product, clearly stating reason/s for return.
  • It is your responsibility to obtain a 'return authorisation number' from us prior to returning any product. This number must be clearly stated on the parcel and accompanying paperwork.
  • All returns will be processed within 14 days after receipt.
  • Any of our products purchased through a third party, must be returned to that party. We are not responsible for any credit or refund associated with any products purchased through any third party.

© John Doyle 2005-2015

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